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POLYWOOD Customer Service Staff

What to expect when you reach out to POLYWOOD

Updated 4/12/2022

Taking care of our customers is always our top priority. Due to a high volume of inquiries, you may experience longer than normal wait times when reaching out to us via email — up to 3 - 5 business days. We appreciate your understanding and thank you for your continued patience.

How to receive the fastest service possible for your inquiry

1. Our FAQs are the best place to start

Find answers to our most commonly asked questions in our FAQs

2. For questions on your order status

  • For orders placed on please refer to the estimated ship date shown on our order status page
  • For orders not placed on please work with the POLYWOOD authorized retailer that you placed your order with.

3. For missing hardware: Submit a hardware request here

4. To initiate a warranty claim: Submit a warranty claim here

5. For product returns: Submit a return request here

6. For all other inquiries: Visit our Help Center or send us an email at You can expect a response to your inquiry within 3 - 5 business days.

Additionally, live chat support is available on from 8am - 7pm EST, Monday - Friday.

Customer Service via Email

  • Email support is available; current response times are up to 3 - 5 business days

Customer Service via Live Chat

  • Live chat support is available; 8am-7pm EST, Monday - Friday

Customer Service via Phone

  • Phone support is available; 8am-7pm EST, Monday - Friday