You can order one free hardware replacement pack per serial number, with free shipping within the contiguous U.S. If you purchased POLYWOOD products from multiple retailers, please submit one request per retailer. Fill out this form if you don’t know your furniture’s serial number or need shipping outside the contiguous U.S.

We place barcode stickers with serial numbers on furniture backs and bottoms, such as table legs, backrests, or seat undersides. Learn more about finding product serial numbers.