Sofa arrived broken
"Have been trying to reach out to customer service for 2 days but no reply ! Horrible customer service for the amount they charge for furniture Don’t buy"
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We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, and most reliable method possible.
Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items may take up to 20 business days to ship, while an order only containing Quick Ship items will ship within 5 business days.
Please note that orders placed after 3pm ET may not be received until the following business day.
Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.
Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please contact us to confirm lead times before placing an order containing single item quantities of 50 or greater.
All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us before placing your order.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.
The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.
If your order will be sent to you via freight, here are some things you should know:
For orders shipping to an address outside of the contiguous United States, please contact us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.
Before Shipment: Due to tax calculation rules and fraud prevention, we're unable to update the shipping address for an order you already placed. If your order hasn’t shipped, contact our Customer Experience Team to cancel and re-order with the correct address. Please reach out to us via Chat for support.
After Shipment: Once shipped, your order's delivery address cannot be changed. If the original address is invalid or you don't want your order delivered there, contact us to see if we can reroute the shipment back to our facility.
NOTE: New orders will follow current lead times and pricing.
Eligible for White Glove Delivery
Select this premium service at checkout. Scheduled delivery to your outdoor space, including assembly and removal of all packaging.
With this premium service, our professional delivery partners will ensure your furniture is:
1. Placed in your outdoor space of choice
2. Fully assembled and inspected
3. Ready for use with all packaging and debris cleared
Select this option at checkout.
| Recommended Minimum Space *Dimensions are based on pictured configurations | 173 in W x 33 in H x 75 in D |
| Overall Set Weight | 251.5 lb |
| Seats | 5 People |
| Assembly Instructions | Download PDF |
CLIMATETUFF™ MATERIALS
CARE & MAINTENANCE
FREIGHT & PARCEL DELIVERY
ORDERS WITH MULTIPLE SHIPMENTS
WHITE GLOVE DELIVERY
RETURNS

Built with Solidcore™ durability and backed by a 20-year warranty, our lumber offers unrivaled strength and endurance from the inside out and isn’t prone to splinter, rot, crack, chip, or peel.

Our proprietary lumber and weather-defying materials are extensively tested to the extremes, providing peak performance out in heavy rain and snow, hot sun, strong winds, and salt air.

Our patio furniture will always look as good as new with very little effort. It doesn’t need to be covered or brought inside during inclement weather and cleans easily with soap and water.

We fully integrate UV inhibitor compounds into our lumber, locking in lasting color and fade resistance.

In 1990, POLYWOOD was founded in an Indiana garage. Today, we continue to craft durable, sustainable outdoor furniture that stands the test of time at our facilities in Indiana and North Carolina.







Shop with confidence thanks to our 20-year lumber warranty and 30-day hassle-free returns.
Overall rating: 4.602041 / 5 from 98 reviews.
The Lakeside 6-Piece Lounge Sofa Set is highly praised for its excellent appearance, exceptional customer service, and outstanding quality. Customers also appreciate the comfort of the cushions and the ease of assembly. Shipping is fast and prompt, with clear instructions.
Review topics: [instructions, color, frame, issues, replacement, fit, fabric, feels, quality, material, shipping, fix, assembly, customer service, looks, set, husband, construction, screws, pieces, base, weather, furniture, cushions, put, polywood, addition, chairs, space, process].
"Have been trying to reach out to customer service for 2 days but no reply ! Horrible customer service for the amount they charge for furniture Don’t buy"
"We love the Lakeside Lounge Sofa set! I did have to buy a bigger container (230 gallons) for the cusions because they are thick and so comfortable!! It feels like a real couch when you sit on it. I choose not to leave them out in the rain, although you can do that. Looks great too. We did the black with blue cusions. I think we are going to enjoy the set for many years. Pretty easy for two people to assemble but my husband is very handy so that probably helped."
"I love the color of the furntiure and cushions, it's super comfortable, and it seems really durable and sturdy. My only qualm is that I wish the cushions came with fabric ties to secure them to the furniture, especially for the ottomans. We get some really windy weather and I don't want them to fly off."
"The set is amazing! The cushions are very comfortable, using it every day so far. Plenty of seating for when we have people over!"
"Love my furniture! The 2 guys put it together and cleaned up so quickly!!"
"Very sad that this set appeared very cheap."
"Thick cushions, sturdy design and cozy look have made our deck an extension of our home with comfortable outdoor living. Happy with our purchase."
"This set is everything I hoped it would be. Quality frame, cushions and comfort! The only reason I did not give it 5 stars is because the Lakeside Set does NOT come with tie downs. As this is on our dock (lakeside) and can get quite windy, I felt this is an important feature. I called Pollywood to see if I could purchase straps in the Glacial Spa color fabric, or even a yard of material, so that I could sew some on. Sadly, they couldn't do either. I ended up buying some cording (like what would be on a sweatshirt) in a dark grey, to match the frame and used the grommeted air holes to tie it to the frames. For the cushions, I tied it to the button. I hope that they hold. Do not want to see my cushions floating away! Other thank that issue, they are great!"
"We love our new furniture. Thanks for all the help with the new cushions. We're looking forward to many years of enjoyment."
"Great furniture. This and the Oxford Farmers square dining set are exactly what we wanted to enjoy our Florida lanai all year round. Great furniture! And great customer service! We were missing two long screws and a quick email report and these were on their way expeditiously! Thank you POLYWOOD!"
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