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SKUXUS0148
We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, and most reliable method possible.
Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items may take up to 20 business days to ship, while an order only containing Quick Ship items will ship within 5 business days.
Please note that orders placed after 3pm ET may not be received until the following business day.
Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.
Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please contact us to confirm lead times before placing an order containing single item quantities of 50 or greater.
All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us before placing your order.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.
The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.
If your order will be sent to you via freight, here are some things you should know:
For orders shipping to an address outside of the contiguous United States, please contact us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.
Before Shipment: Due to tax calculation rules and fraud prevention, we're unable to update the shipping address for an order you already placed. If your order hasn’t shipped, contact our Customer Experience Team to cancel and re-order with the correct address. Please reach out to us via Chat for support.
After Shipment: Once shipped, your order's delivery address cannot be changed. If the original address is invalid or you don't want your order delivered there, contact us to see if we can reroute the shipment back to our facility.
NOTE: New orders will follow current lead times and pricing.
| Overall Width | 23 in |
| Overall Height | 4.8 in |
| Overall Depth | 23 in |
| Weight | 5.5 lb |
CLIMATETUFF™ MATERIALS
CARE & MAINTENANCE
FREIGHT & PARCEL DELIVERY
ORDERS WITH MULTIPLE SHIPMENTS
WHITE GLOVE DELIVERY
RETURNS
Shop with confidence thanks to our 20-year lumber warranty and 30-day hassle-free returns.
Overall rating: 3.25 / 5 from 8 reviews.
Review topics: [customer service, color].
"My cushion covers have all ripped and tore over the past few years. I really wish polywood would offer cushion cover replacements as the cushions themselves are in good shape"
"Poor quality. Wasted my money."
"I will say these are comfortable and attractive, but the quality is lacking. These cushions will last 2 years before they start to rip and tear if exposed to the sun. I live in Nor Cal with summer days are mid 80's and cooler nights. We'll hit 100 a few days a year. I take the cushions in during the winter. Unfortunately, I had to replace ALL of the seat cushions because of the tearing. This needs to be addressed. I would hope they would use better and stronger material in the future."
"A known issue called “solar convergence” where the fabric literally melts and burns from reflection of the sun if furniture is located near a window - isn’t disclosed anywhere. Unfortunately after spending thousands on our 2nd purchase from the company, our never sat in new patio set cushions have all been ruined by this known issue. Products are advertised as all-weather, fade resistant, built to last, etc. and backed with 20yr warranty. . that isn’t the quality of product we received. Customer service was not only not helpful but rude, blaming me for having placed furniture on our covered upper deck when I had previously been informed about what they called “a known phenomenon” after emailing to inquire why our brand new cushions looked like someone lit them on fire. Customer service provided me with a link to order new cushions at my cost along with advice to rearrange furniture in a different location."
"Quick to answer, quick to understand and quick to fulfill. Great products backed by a great company who puts customers first."
"Great cushions. The Crimson Linen is a nice durable fabric, yet very soft. We chose red cushions, and dark wood. It was the perfect choice for our State team, the GEORGIA DAWGS!!!!"
"Polywood has the BEST customer service of any company I have ever dealt with. And their products are absolutely built to last."
"Great cushion, color is vibrant, sturdy."
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