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Shipping & Delivery

Free Shipping

We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, most reliable method possible!

Lead Times

Most of our products are made to order and the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items may take as long as 14-16 weeks to ship, while an order only containing 7-9 week items will ship within 7-9 weeks.

Please note that orders placed after 3:00 pm ET may not be received until the following business day.

Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.

Stated lead times will not apply to orders containing single item quantities of 25 or greater. Please Contact Us to confirm lead times before placing an order containing single item quantities of 25 or greater.

Expected Delivery Dates

All products are shipped from either of our manufacturing and distribution centers in Syracuse, Indiana or Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.

Specific Delivery Date Requests

If you need delivery by a certain date, or you need delayed shipment to a certain date, please Contact Us before placing your order.

Shipment Notifications

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.

Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.

Nonstandard Shipments

For orders shipping to an address outside of the contiguous United States, please Contact Us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.

SHIPPING & DELIVERY FAQs

Do you ship to Alaska and Hawaii, or outside the U.S.?
Yes! Please Contact Us for more information.
Do you charge sales tax?
As required by law, sales tax is determined by the state in which your order is being shipped. If applicable, sales tax will be added to your order total at checkout.
What is your return policy?
If for any reason you're not delighted with your polywood.com purchase, simply contact us within 30 days of delivery and we'll take care of the rest! Please see our Return Policy on our Returns page for additional details.
How can I initiate a return?
If you wish to cancel your order, please Contact Us for assistance.
How long will it take to ship my order?
As inventory levels shift and build-to-order lead times fluctuate, please review the items you're interested in for the most current lead time. Transit times will vary depending on your delivery location.
Where can I check the status of my order?
You can check on the status of your order by visiting the Order Status page.
Do you offer material samples?