FREE delivery in the contiguous US!
Shipping & Delivery
Free Shipping
We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, and most reliable method possible.
Lead Times
Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items will ship in 7-10 business days, while an order only containing Quick Ship items will ship in 3-5 business days.
Please note that orders placed after 3:00 pm ET may not be received until the following business day.
Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.
Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please contact us to confirm lead times before placing an order containing single item quantities of 50 or greater.
Expected Delivery Dates
All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
Specific Delivery Date Requests
If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us before placing your order.
Shipment Notifications
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.
The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.
Freight Shipment and Delivery
If your order will be sent to you via freight, here are some things you should know:
- Please allow 2-4 business days for tracking to update on the carrier’s site.
- All freight orders are delivered curbside.
- Removal of packaging or pallets is not included.
- Carriers will typically contact you beforehand with a delivery date. You may be responsible for holding fees by the carrier if delivery is not arranged within a reasonable time (per carrier’s discretion).
- We recommend someone be present when your order is delivered by the carrier to sign the Proof of Delivery (POD).
- Before signing the POD, check your order to make sure you received the correct items and that nothing is damaged. If not please contact us within 30 days of delivery.
- If you have specific delivery instructions, we recommend creating an account with FedEx and UPS to manage your deliveries. You can note specific dropoff locations such as next to your garage, or add an access code. Please note this is at the driver’s discretion and you may be responsible for any fees issued by the carrier for this extra service.
Nonstandard Shipments
For orders shipping to an address outside of the contiguous United States, please contact us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.
Change of Address
You are able to change your delivery address for free before your order has shipped. After you receive a shipping notification email, charges will incur if you need to change your delivery address. Please contact us to update your delivery address.
SHIPPING & DELIVERY FAQs
Do you ship to Alaska and Hawaii, or outside the U.S.?
Yes! Please Contact Us for more information.
Do you charge sales tax?
As required by law, sales tax is determined by the state in which your order is being shipped. If applicable, sales tax will be added to your order total at checkout.
What is your return policy?
If for any reason you're not delighted with your polywood.com purchase, simply contact us within 30 days of delivery and we'll take care of the rest! Please see our Return Policy on our Returns page for additional details.
How can I initiate a return?
If you wish to cancel your order, please contact us for assistance.
How long will it take to ship my order?
Please review the product you're interested in for the current lead time. Transit times will vary depending on your delivery location. Please note if your order contains Quick Ship and Built to Order items, your order will ship in the Built to Order lead time.
Where can I check the status of my order?
You can check on the status of your order by visiting the Order Status page.
Do you offer material samples?
Yes, we do! You can purchase material samples here.
What if I have specific delivery instructions for my order?
We recommend creating a free account with FedEx and UPS to manage your POLYWOOD delivery as well as future deliveries with the carriers. You can note specific dropoff locations such as next to your garage, or add an access code. Please note this is at the driver’s discretion and you may be responsible for any fees issued by the carrier for this extra service.