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We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, and most reliable method possible.
Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items may take up to 20 business days to ship, while an order only containing Quick Ship items will ship within 5 business days.
Please note that orders placed after 3pm ET may not be received until the following business day.
Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.
Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please contact us to confirm lead times before placing an order containing single item quantities of 50 or greater.
All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us before placing your order.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.
The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets. Please make sure that you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.
If your order will be sent to you via freight, here are some things you should know:
For orders shipping to an address outside of the contiguous United States, please contact us for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. Boxes.
Before Shipment: Due to tax calculation rules and fraud prevention, we're unable to update the shipping address for an order you already placed. If your order hasn’t shipped, contact our Customer Experience Team to cancel and re-order with the correct address. Please reach out to us via Chat for support.
After Shipment: Once shipped, your order's delivery address cannot be changed. If the original address is invalid or you don't want your order delivered there, contact us to see if we can reroute the shipment back to our facility.
NOTE: New orders will follow current lead times and pricing.
Need a helping hand?
White-Glove Delivery Upgrade Available
Service includes delivery to your outdoor space, assembly, and packaging removal. Add it at checkout for an additional cost (complimentary for all PW Designer Series orders).
Service includes delivery to your outdoor space, assembly, and packaging removal. Add it at checkout for an additional cost (complimentary for all PW Designer Series orders).
1. Placed in your outdoor space of choice
2. Fully assembled and inspected
3. Ready for use with all packaging and debris cleared
Select this option at checkout.
| Recommended Minimum Space *Dimensions are based on pictured configurations | 152 in W x 35.8 in H x 152 in D |
| Overall Set Weight | 179 lb |
| Seat Width | 20 in |
| Seat Height | 14 in |
| Seat Depth | 17 in |
| Seats | 4 People |
| Arm Height | 21.3 in |
| Assembly Instructions | Download PDF |
CLIMATETUFF™ MATERIALS
CARE & MAINTENANCE
FREIGHT & PARCEL DELIVERY
ORDERS WITH MULTIPLE SHIPMENTS
WHITE GLOVE DELIVERY
RETURNS
Shop with confidence thanks to our 20-year lumber warranty and 30-day hassle-free returns.
Overall rating: 4.230769 / 5 from 13 reviews.
Review topics: [pieces, set].
"DIdn't have the hardware in the boxes, the install crew couldn't put together, then customer service wants to give me a difficult time about it."
"Quality is good, all pieces are sturdy and comfortable. Wish I'd chosen a different color. To me, the mahogany has a purple cast and would prefer a slightly warmer shade of dark brown."
"Love the colors. Will look great on my deck"
"This is a great set. The chairs are a little smaller which is perfect for our pool deck. Not so deep you have trouble getting out. We got red which is awesome! We get compliments on the color all the time."
"We adore our Polywood Conversation Group! The quality of the materials and construction is stellar, and the colors are vibrant and gorgeous. Thank you, Polywood, for a beautiful product and a wonderful buying experience."
"My husband was a little hesitant when I first showed it to him but had a complete change of heart after it arrived. He’s 100% happy with the furniture and has even asked me to order additional pieces. The chairs are very comfortable and look great on the deck."
"Well made easy to assemble. Looks good"
"Love it!!!!"
"Great Set, Chairs and table are substantial recycled plastic. Has held up well with various weather conditions. All have weight to them and wind won’t blow them over (40+ mph) gusts so far."
"Very happy with this purchase! The chairs are comfortable and fit nicely around the conversation table. I ordered Mahogany and it looks great against green grass! Thanks for making a great product."
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